Definitions
For the purposes of this Disclaimer:
• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to PIN SINAR SDN BHD.
• “Goods” refers to the items offered for sale on the Service.
• “Orders” means a request by You to purchase Goods from Us.
• “Service” refers to the PIN SINAR SDN BHD, accessible from https://pinsinar.com/
• “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Return & Refund Policy
At PIN SINAR SDN BHD, customer satisfaction is important to Us. We strive to ensure that every purchase meets Your expectations. This Return & Refund Policy outlines the conditions and procedures regarding cancellations, returns, exchanges, and refunds for purchases made through Our Service.
By placing an Order through the Service, You acknowledge and agree to the terms outlined in this Return & Refund Policy.
Cancellation Policy
Customers may request cancellation of an Order within twelve (12) hours from the time the Order is successfully placed.
Cancellation requests submitted after the 12-hour period may no longer be accepted if the Order has already entered processing, packaging, or shipping stages.
To request a cancellation, customers should contact Us promptly using the contact information provided below and include relevant Order details for verification purposes.
Once a cancellation request is approved, any eligible refund will be processed through the original payment method within a reasonable timeframe.
Return Eligibility
We accept returns within thirty (30) days from the date the Order is successfully delivered.
To be eligible for a return, Goods should meet the following conditions:
• Items must be unused, unworn, and unwashed
• Items must be in their original condition
• Original tags, labels, and packaging should remain intact where applicable
• Items should not show signs of damage, alteration, or excessive wear caused after delivery
PIN SINAR SDN BHD reserves the right to inspect returned Goods before approving any return or refund request.
Return Request Process
Customers wishing to initiate a return should contact Us within the 30-day return period.
When submitting a return request, customers may be asked to provide:
• Order number
• Full name
• Contact details
• Description of the issue or reason for return
• Supporting images where applicable
Once the return request has been reviewed, further instructions regarding the return process may be provided.
Refund Policy
Approved refunds will be processed using the original payment method used during checkout unless otherwise determined by the Company.
Refund processing times may vary depending on payment providers, financial institutions, or banking procedures.
Refunds may be issued under circumstances including but not limited to:
• Returned items that meet return eligibility requirements
• Cancelled Orders approved within the cancellation period
• Incorrect items received
• Damaged items received upon delivery
• Items significantly different from the product description displayed on the Service
PIN SINAR SDN BHD reserves the right to reject refund requests that do not comply with this Return & Refund Policy.
Exchanges
Where applicable, customers may request an exchange for eligible items within the return period.
Exchange requests are subject to product availability at the time the request is reviewed.
If the requested replacement item is unavailable, an alternative resolution may be offered in accordance with this Policy.
Damaged or Incorrect Items
Customers are encouraged to inspect all Orders upon delivery.
If You receive a damaged, defective, or incorrect item, please contact Us promptly with supporting details and photographs where applicable.
We will make reasonable efforts to review the matter and provide an appropriate resolution.
Return Inspection
All returned Goods may undergo inspection upon receipt.
PIN SINAR SDN BHD reserves the right to refuse returns or refunds if returned items do not meet the eligibility requirements stated in this Policy.
Items returned in unsuitable condition may not qualify for a refund or exchange.
Processing Time
Once returned Goods are received and inspected, customers will be notified regarding the status of the return or refund request.
Approved refunds are generally processed within a reasonable timeframe, although actual completion times may vary depending on payment providers and financial institutions.
Changes to This Policy
PIN SINAR SDN BHD reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
Any updates will become effective immediately upon posting on the Service. Continued use of the Service following any modifications constitutes acceptance of the updated Policy.
Contact Information
If You have any questions regarding this Return & Refund Policy, You may contact Us:
PIN SINAR SDN BHD
Address:
27, LORONG HAJI TAIB 3 CHOW KIT 50350 KUALA LUMPUR
W.P. KUALA LUMPUR
Phone:
01158741389
Email:
pin-sinar@outlook.com
Website:
https://pinsinar.com/