Definitions
For the purposes of this Disclaimer:
• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to PIN SINAR SDN BHD.
• “Goods” refers to the items offered for sale on the Service.
• “Orders” means a request by You to purchase Goods from Us.
• “Service” refers to the PIN SINAR SDN BHD, accessible from https://pinsinar.com/
• “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Policy
At PIN SINAR SDN BHD, we are committed to providing a smooth and reliable delivery experience for all customers across Malaysia. This Shipping Policy outlines important information regarding order processing, shipping timelines, delivery limitations, and other shipping-related matters associated with purchases made through our Service.
By placing an Order through the Service, You acknowledge and agree to the terms outlined in this Shipping Policy.
Shipping Coverage
PIN SINAR SDN BHD currently ships exclusively within Malaysia.
We do not provide international shipping services at this time. Orders requesting delivery addresses outside Malaysia will not be accepted or processed.
Shipping services are available to customers located in:
• Peninsular Malaysia
• Sabah
• Sarawak
Delivery availability may vary depending on courier service coverage and accessibility of the destination area.
Shipping Fees
We are pleased to offer free standard shipping on all Orders within Malaysia.
No minimum purchase amount is required to qualify for free shipping unless otherwise stated on the Service.
There are no hidden shipping charges applied during checkout for domestic deliveries within Malaysia.
Order Processing Time
Orders are typically processed within a reasonable timeframe after payment confirmation.
Processing may include:
• Order verification
• Payment confirmation
• Product preparation
• Packaging and dispatch arrangements
Orders placed during weekends, public holidays, promotional campaigns, or peak periods may require additional processing time.
PIN SINAR SDN BHD reserves the right to delay processing in circumstances beyond Our reasonable control.
Shipping Timeframe
Standard shipping within Malaysia generally takes up to seven (7) business days from the date the Order has been successfully processed and dispatched.
Delivery timelines are estimates only and may vary depending on:
• Customer location
• Courier operations
• Weather conditions
• Public holidays
• Unexpected logistical disruptions
• Peak shopping periods
While We strive to ensure timely deliveries, PIN SINAR SDN BHD does not guarantee exact delivery dates or times.
No Overnight or Express Delivery
At this time, overnight delivery, same-day delivery, and express shipping services are not available.
All Orders are shipped using standard delivery services only.
Customers are encouraged to place Orders in advance if products are needed for specific occasions or time-sensitive events.
Delivery Delays
Although We make every effort to deliver Orders within the estimated timeframe, delays may occasionally occur due to factors beyond Our control.
Such factors may include:
• Courier service disruptions
• Severe weather conditions
• Customs or transportation delays
• High order volumes
• Remote delivery locations
• Public holidays and festive seasons
PIN SINAR SDN BHD shall not be held responsible for delays caused by third-party courier providers or unforeseen circumstances.
Shipping Address Responsibility
Customers are responsible for providing complete and accurate shipping information during checkout.
This includes:
• Full recipient name
• Accurate delivery address
• Postal code
• Contact number
PIN SINAR SDN BHD shall not be responsible for failed deliveries, delays, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.
If an Order is returned due to incorrect address details, additional handling or re-delivery arrangements may be required.
Order Tracking
Where applicable, tracking information may be provided once an Order has been dispatched.
Tracking availability may depend on the courier service used for the shipment.
Customers are encouraged to monitor shipment progress directly through the courier tracking system when tracking details are available.
Undeliverable Packages
If a package is deemed undeliverable due to reasons such as:
• Incorrect delivery information
• Repeated failed delivery attempts
• Refusal to accept delivery
• Unreachable recipient
the package may be returned to Us.
In such situations, additional arrangements may be required before re-shipment can be processed.
Risk of Loss
Risk of loss and ownership of Goods pass to You upon successful delivery of the Order to the provided shipping address or designated recipient.
PIN SINAR SDN BHD shall not be liable for packages lost, stolen, or damaged after confirmed delivery.
Damaged or Missing Items
Customers are encouraged to inspect Orders upon delivery.
If You receive a damaged item or believe items are missing from Your Order, please contact Us promptly with relevant details and supporting evidence where applicable.
We will make reasonable efforts to assist in resolving shipping-related concerns.
Shipping Restrictions
We reserve the right to refuse or cancel shipments under certain circumstances, including but not limited to:
• Invalid shipping information
• Delivery addresses outside Malaysia
• Suspicious or fraudulent Orders
• Unavailable courier coverage areas
• Circumstances affecting shipping safety or operational feasibility
Changes to This Shipping Policy
PIN SINAR SDN BHD reserves the right to modify or update this Shipping Policy at any time without prior notice.
Any changes will become effective immediately upon posting on the Service. Customers are encouraged to review this page periodically for the latest shipping information.
Contact Information
If You have any questions regarding this Shipping Policy, You may contact Us:
PIN SINAR SDN BHD
Address:
27, LORONG HAJI TAIB 3 CHOW KIT 50350 KUALA LUMPUR
W.P. KUALA LUMPUR
Phone:
01158741389
Email:
pin-sinar@outlook.com
Website:
https://pinsinar.com/